On Thursday was the last day of the JNUC 2015. There were quite a few talks lined up along with a couple of panels. The talks that grabbed my attention were:
- Integrating & Automating Your Help Desk Ticketing
- Security Matters: Making Infosec Your Friend
- Simplifying Complex Management Infrastructures
- Security Panel/VPP & DEP Panel
There were a multitude of other talks that grabbed my attention but alas I can only be in one place at a time. Integrating & Automating Your Help Desk Ticketing was an interesting talk. The takeaways from this talk were:
- Develop Automation
- Automation is proactive when done right
- Use APIs from Casper and your Ticketing system
I had a few conversations with people about this talk and some have done this an automated even further. They assign the ticket to an technician with all the appropriate information, so there is no need to decide who will complete each newly created task.
The infosec talk caused many users to think differently about how you deal with your infosec team. At times Macadamias only think of things in terms of what we need to do in order to patch or repair a machine. If you talk or create a relationship with your infosec team you will learn about their worries or concerns on OS X.
- Spotlight EULA, which sends results to Microsoft BING
- Bluetooth Vulnerabilities
- Setting EFI Password to protect machines
- Using FileVault
- Adobe FLASH
- Web Browsers, keeping them up to date
- Network Layer Attacks
By having open conversations with your infosec team you can collaborate, reduce frustrations, and provide a more secure environment for your users and employer.
Simplifying Complex Management Infrastructure provided great examples of how you can take your environment no matter the size and manage it using the Casper Suite. That is management of OS X servers and knowing all the information about what is installed, Software Updates, or updating software. OS X admins have servers located in many locations and sometimes basic updates from OS X server are not enough. The Casper Suite can provide inventory information and can automate server management tasks.
I hoped between both panels but they provided great information about each particular topic. People were able to submit questions via JAMFNation, Twitter, or in person via a JAMFer. The twitter hash tags are:
Lastly, the conference ended with a wrap up session where people talked shop, said their goodbyes, and finished their conference questions for speakers. It was a great time in Minneapolis for the JNUC. Can't wait for next 2016.